10 Day Delivery
We could have a 10 day, a 15 day and a 20 day service but wouldn’t you rather we just delivered your cards in 10 days and charged you no more. That’s 10 working days from proof approval or date of order if we’ve printed them before.
We want you to be truly happy with your plastic cards and if we’ve not printed them before then the best way to do this is to print some first so you can see just how good they’ll look and test them if you need to. We aim to send these to you in 4 working days from the date we receive your order and artwork – no more proofs by email and keeping your fingers crossed.
When you re-order your cards we can skip this important stage and we’ll deliver your order 10 days later, so if you order on a Wednesday we’ll deliver them Wednesday, two weeks later.
We like to say “delivered” not “despatched” so you know your cards are produced here in the UK.
Satisfaction Guarantee
We call it a satisfaction guarantee but it’s more than that, we want you to be way more than just satisfied. After all you’re not going to tell others about us if you’re merely satisfied, we want you to tell everyone we’re the go to place for all things plastic cards.
Printing on plastic is way more tricky than printing on paper or card, that’s why we always print some cards for you to approve if we’ve not printed them before.
We could just send you a proof by email but wouldn’t you like to test that a barcode scans, a magnetic stripe swipes, a signature strip works and numbers don’t wear off when you’re dealing with a company you’ve never met?
When you’re completely satisfied (not just satisfied) we’ll go ahead and produce your order, the plastic cards you’ll receive 10 days later will be exactly the same as those you approved a few days earlier.
Occasionally, and it really is occasionally, things can still go wrong with an order. If your cards arrive and they’re not exactly the same as the ones you approved let us know and we’ll reprint them as a matter of urgency.
But if the replacements are still not right we’ll give you your money back, without one quibble. We’ve never had to do it, but there may come a first time.
Price Match Promise
We aim to supply the best plastic cards, deliver great service and take away your worries when ordering plastic cards.
But we’ll still price match our competitors when they offer the same product and service as us, plus we’ll also make sure your order is handled by the same person every step of its way.
All we ask is that any competitor is offering to print some actual cards for you to approve first, along with any extras and that they’ll deliver your order 10 days after approval.
And they need to be printing their cards in this country (because we’d all like to buy British if we can), just like we do.
